TERMS AND CONDITIONS

Plastika Bevc d.o.o.

Mihovica 23,
8310 Šentjernej,
Slovenia

Tax number: SI 52607640
Identification number: 1970208000
The company is registered at the district court of Novo mesto under the registration number 1/04647/00.

Tel: +386 (0)7 33 78 190
Fax: +386 (0)7 30 81 283
Email: info@plastika-bevc.com

TERMS AND CONDITIONS

The general online sales conditions of the company Plastika Bevc d.o.o. constitute an agreement between the customer (individual natural or legal persons) and the company Plastika Bevc d.o.o., Mihovica 23, 8310 Šentjernej, Slovenia, namely for online ordering at the shop.plastika-bevc.com. If the end user has access to the online order or it is used for other purposes, they are bound by the provisions of these terms and conditions. The end user who does not agree with these terms of use for online ordering may not use this service.

The online shop is managed by the company Plastika Bevc d.o.o.. Online orders can be used by any consumer who has accepted the terms of using the website shop.plastika-bevc.com and the terms and conditions of online ordering. The terms and conditions of the online order include the ordering system on the website shop.plastika-bevc.com, consumer rights and the business relationship between the consumer and the company Plastika Bevc d.o.o..

 

ACCESS TO INFORMATION

Plastika Bevc d.o.o. agrees to always assure its clients the following information:

a) the identity of the company (name and place of business, identification and tax number)
b) contact data, which allow a quick and efficient communication (email, phone)
c) the essential characteristics of the goods or services (including sales service and guarantees)
d) the availability of products (each product, which is offered on the site, should be available within a reasonable time)
e) delivery of the product (type, location and time of delivery)
f) all prices must be clearly and unambiguously defined, it must be understood, whether they contain taxes and transport costs,
g) the type of payment and delivery
h) the duration of the offer,
i) the period within it is possible to withdraw from the contract and conditions for the withdrawal; moreover, also if and how much it will cost the customer to return the product
j) a statement of the appeal procedure, including any information about the contact person or department for customer contacts.

OFFERS AND PRICES

Because of offers and sales online, the prices in the online shop Plastika Bevc d.o.o. change frequently or are updated. The prices in the online shop Plastika Bevc d.o.o. are the same for registered members as well as for visitors of the online shop. All prices are without VAT. Prices are valid at the time of order submission and have no predetermined validity.

ORDER AND PRICE

Because of offers and sales online, the prices in the online shop Plastika Bevc d.o.o. change frequently or are updated. The prices in the online shop Plastika Bevc d.o.o. are the same for registered members as well as for visitors of the online shop. All prices are without VAT. Prices are valid at the time of order submission and have no predetermined validity.

DELIVERY TIME

All orders , ordered during working hours before 14 o’clock, will be deliver ed the next day if paid on delivery. Orders which are marked with in advance payment, we will deliver as soon as a deposit to the bank account is received. Orders on weekends or holidays we will immediately send the next working day. For products that have a separately specified delivery time, this will be kept.

PAYMENT METHODS

The online shop Plastika Bevc d.o.o. offers the following payment methods:
1. Pay on delivery by courier GLS or Post of Slovenia,
2. Invoice (UPN) to the company account Plastika Bevc d.o.o.
Postage and packing costs are 3,90 EUR, in case of an order value of less than 20.00 EUR (without VAT) we charge an additional processing fee of 5.00 EUR.
For a delivery through the Post of Slovenia and payment on delivery, the post charges additional 1.07 EUR. Also a personal pick up at the company headquarters Plastika Bevc d.o.o. in Šentjernej is possible ,when paid in advance. When picking up there are no additional costs.
Note: these conditions and the packing and shipping costs are only valid in the Republic of Slovenia.

DELIVERY TO OTHER EU COUNTRIES

Zone    0
Slovenia4,90 €– price for packet
Zone    1
Croatia9,90 €– price for packet
Zone    2
Austria, Belgium, Czech Republic, Denmark, France, Italy, Latvia, Luxembourg, Hungary, Germany, Netderlands, Poland, Slovak Republic, United Kingdom19,90 €– price for packet
Zone    3
Bulgaria, Norway39,30 €– price for packet
Zone    4Estonia, Finland, Greece, Ireland, Litduania, Portugal, Romania, Spain, Serbia, Switzerland, Sweden, Turkey39,90 €– price for packet

INVOICE

After delivery and payment of certain products an invoice in pdf is sent to the customer’s e-mail address by Plastika Bevc. On the invoice there are all prices and costs of buying , The customer is obliged to check the information before ordering delivery.

PURCHASING

If you would like to order from our online offer, you can do this directly on the Internet site. Then select the desired products from our range, add it to the cart. When you’ve selected all products you wish to buy, proceed to checkout where you complete your order step by step:

Step 1: Sign In

In this step, provide general information that will be stored in the database of the online shop and thus facilitate the next visit, because the user data renew during registration and they therefore there is no need  to re-enter always, but a registration with username and password is enough.

Step 2: Billing address

The address of the payer can be different than  of the purchaser or the same. Simply select the existing address or enter a new one.

Step 3: Shipping address

The delivery address can be different from the data of the purchaser, or the same. Simply select an existing address or, if necessary, enter a new shipping address.

Step 4: Delivery

You can choose different ways of delivery. The shipping costs to a surcharge for delivery and packaging costs must be paid (3.90 EUR) for each order.

Step 5: Payment

You can choose from two different types of payment:

1. If you want to pay in advance, you will receive an e-mail to the address you have registered with the application.

2. For payment  on delivery you mustr only confirm the order to get a confirmation by e-mail. The payment is due at delivery of the goods, on the advance payment or credit card.

In this step you can also give comments  on the order, which we will see in processing your order.

Step 6: Order confirmation

Once we receive your request, we will send you  a summary of your order by email.

For further information about your order, you can always  reach us at info@plastika-bevc.com or fax. no. +386 (0) 73081283.

NOTIFICATION OF THE CONTRACT

After sending the order, the customer will be informed about acceptance by email . To verify data or confirmation of delivery Plastika Bevc d.o.o. can call the customer. The purchase process for legal persons is the same as for natural persons only at the end of the purchase, the company and the tax identification number of the company need to be written. The payment options are the same.

CONSUMER RIGHTS- withdraw from the contract

With contracts completed from a distance, the consumer has the right to withdraw from the order within 14 days and inform the company by e-mail (info@plastika-bevc.com) or another communication channel, without giving reasons. The form for the withdrawal from a distance contract can be downloaded here.

The consumer must return the goods within 14 days after notification of the cancellation of the contract. The consumer delivers the goods to the following address: Plastika Bevc d.o.o., Mihovic 23, 8310 Šentjernej, Slovenia. The only costs incurred to the consumer in relation to the cancellation of the contract are the costs of returning.

The consumer must return the product to the seller undamaged and in the same amount, unless the product has been destroyed, damaged, lost or their quantity is reduced, without the consumer’s complicity.

Also the bill must be enclosed to the return, personal data, and the bank account to which they wish the refund. The refund is done within 14 days after receipt of order cancellation.

LIABILITY FOR DEFECTS 

The seller is liable for defects with the goods, as the risk has been passed to the customer, regardless of whether this was known or not. The seller is also liable for technical errors, which occur after the risk has passed to the customer, if they are the result of the appeal, which existed before. Minor factual errors are not accepted.

SAFETY

Plastika Bevc d.o.o. uses appropriate technical and organizational tools to protect the transmission and storage of personal data and payments.

DATA PROTECTION 


Plastika Bevc d.o.o.saves the following information of registered members of the website Plastika Bevc d.o.o for an unlimited time :. name, email address, contact phone, the primary address and the delivery address, country of residence, date and time of registration.

Plastika Bevc d.o.o.uses the personal data only for order fulfillment (sending information, offers, invoices) and other necessary communication with members.

User data will not be transferred to unauthorized persons.

For the protection of personal data, the user shall also be liable itself, that is to the security of its e-mail address, user name and password and the corresponding software (anti-virus), he needs to protect himself, as well as for computer protection.

 

LEGAL NOTICE

The online store Plastika Bevc d.o.o. and all data, images, articles, graphics and video elements on the website are protected and may not be copied or used without prior written permission.

LIMITATION OF LIABILITY 

Plastika Bevc d.o.o. will make their best efforts to ensure fast and accuracy of the published data on its website.

DISCLAIMER OF LIABILITY

We reserve the right to terminate the website or to disable access to it due to technical or other problems and maintenance, which can make the access to the website difficult or impossible. For technical problems on the site, we reserve the right to cancel orders that are affected by a technical problem. In case of cancellation of orders we will as soon as possible inform and start the next steps. But the customer itself has to use adequate software protection (antivirus, etc.) before accessing the website and apply. The buyer must ensure adequate security and confidentiality of the data that are needed when you log in to the website (email, password).

COMPLAINTS AND DISPUTES


Plastika Bevc d.o.o. conforms to the European legislation on consumer protection. Plastika Bevc d.o.o. is trying to meet their obligation to provide an effective system for dealing with complaints and to designate a person in case of problems to connect with the customer by phone or email.

Complaints must be sent by email to info@plastika-bevc.com. The complaints procedure is confidental.Plastika Bevc d.o.o.will confirm within five working days that they have received a complaint. They will keep the customer updated about duration and solution.

Plastika Bevc d.o.o. is aware that the essential characteristic of consumer dispute are, at least as far as it is possible to solve, its asymmetry between the economic value of the application and the costs incurred in resolving the dispute . It is also a major obstacle to the consumer to initiate proceedings in court. Therefore Plastika Bevc d.o.o. always tries to solve disputes.

In case of a judicial settlement of disputes, the court of the domicile of the consumer is responsible for that.